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Issue Submission Frequently Asked Questions (FAQ) | Equips Help Center

Issue Submission Frequently Asked Questions (FAQ)

Issue Submission Frequently Asked Questions (FAQ)

Written by Nicole Tavizon

Do I still have to use the Issue Submission Template?

  • Short answer: No. With Log Rocket we will be able to see your Equips screen prior to submitting the issue. We do still ask for clear steps to replicate and that you supply any pertinent information.

Short answer: No. With Log Rocket we will be able to see your Equips screen prior to submitting the issue. We do still ask for clear steps to replicate and that you supply any pertinent information.

How quickly will my issue be resolved?

  • All critical issues will be resolved ASAP. Please help us understand if this is a critical issue.

  • All other issues will be resolved based on severity.

  • User request severity

All critical issues will be resolved ASAP. Please help us understand if this is a critical issue.

All other issues will be resolved based on severity.

User request severity

How can I check the status of my request?

  • You can view your message history through Messages in the chat bubble.

You can view your message history through Messages in the chat bubble.

Will I have visibility to all tickets submitted by all users?

  • Not at this time. We can easily do that upon request.

Not at this time. We can easily do that upon request.

How will I know if someone already submitted a ticket for the issue?

  • The R&D Team will triage all tickets. Various examples will hopefully help us resolve the issue more quickly.

The R&D Team will triage all tickets. Various examples will hopefully help us resolve the issue more quickly.